Harmony Elite Logic Board Replacement Service
There are some hardware failures that cannot be cost-effectively repaired and, in these cases, a logic board replacement is the way to go. Below is a partial list of the most common situations that require a board replacement:
- Your Harmony Elite does not power-on through any of the three power 'legs' (battery, USB port, charging cradle).
- Your Harmony Elite does not proceed past the Harmony splash screen during boot-up. Sometimes, this can be resolved by doing software troubleshooting, so make sure you've exhausted these options before deciding to send your remote in.
- Your Harmony Elite has been disabled by Logitech due to warranty replacement.
This repair will not resolve issues with the touch screen not responding to touch! So, make sure that your touch screen is not a problem on your Elite!
Do not order this repair if you have a Harmony 950 and are using Apple Mac OS to program the remote. We always use Elite logic boards for our replacements (not 950 boards). Although the hardware is exactly the same, the Elite board will not permit programming via the desktop version of MyHarmony under the latest versions of the Mac OS. You will not be able to program the 'new' remote. This does not affect customers who are under the Windows OS.
Please note: You must send your remote to us for this repair service. We will need to solder the board's charging pads onto the existing wires on the Elite's back cover and then, we need to fully test the board once installed into the original casings.
This is very important! - The replacement board will need to be Synced with your own Activity/Device Profile before it can be used with your AV setup at home. This is easy to do if you have access to your MyHarmony Account! However, if your remote has been programmed by a 3rd party or you do not remember your account credentials, the remote will need to be programmed from scratch before it can be used.
In addition, if you have done significant customization with buttons, sequences, etc. it is possible under certain circumstances that these will not copy over. You may need to re-do all of your customization work. Please keep this in mind before you place an order. We cannot absolutely guarantee that your programming will remain intact!